TOEIC SPKT Part 7 – Đề thi Anh văn đầu ra SPKT năm 2020 – 2021

Questions 153–154 refer to the following e-mail.

To: William Ho

From: Rebecca Church

Subject: Genoa Optical Convention

Date: April 8

Dear Will,

I am now attaching my presentation for the Genoa Optical Convention next month. As discussed, I’d be grateful if you could take a look at it and let me know your thoughts. In particular, I wonder if you could help me make it more concise, as I am worried that it is currently a little long. Any advice would be hugely appreciated.

Also, please can you double check that the company logo on page 1 is in the correct format – as you know, I am not good with design!

If you don’t mind, could we meet tomorrow or the day after to discuss? I’d like to hear your feedback in person. Afternoons anytime after two are good for me, so please let me know when would suit you best.

Best,

Becca

Question 153 What is the purpose of the e-mail?

Question 154 What does Rebecca request that William do?

Questions 155–156 refer to the following letter.

Rencor Pharma

November 14

Hilary Davidson

Purchasing Manager

Butler Henderson

769 Naples Avenue

Harrisburg, VA 46780

Dear Ms Davidson,

We are writing to let you know that as of December 15, we will be relocating our headquarters to Dudley Business Park, Ventura Boulevard, Boston, MA. This is the address you should use for all written correspondence with customer services from December 15. Customer service telephone numbers will remain the same. Our Product Development Team will remain at our current address on Broadmoor Drive.

I am also taking this opportunity to send you our new product brochure, which you may find interesting.

Thank you for your valued custom. We hope to continue providing you with excellent service from our new premises.

Kind regards,

Miles Burke

Customer Relations Manager

Rencor Pharma

Enc.

Question 155 What is the purpose of the letter?

Question 156 What is enclosed with the letter?

Questions 157–159 refer to the following e-mail.

From: Sharon Dewey <SDewey@socorp.com>

To: All staff <staff@socorp.com>

Date: May 3

Subject: Leave policy

The revised leave policy will come into effect as of May 4.

To summarize the updated policy, which was e-mailed to you all on April 15, all staff will now have to request leave no less than two calendar weeks before the date upon which the proposed leave commences. Requests must be submitted via the company intranet by clicking on ‘Absence Management’, and then ‘Submit Leave Request’. Once entered into the system, request forms will be forwarded automatically to your line manager and department manager (where these differ). We trust that these arrangements are clear. If not, feel free to get in touch with your Human Resources contact.

Question 157 Why was the e-mail written?

Question 158 When will the change take effect?

Questions 160–161 refer to the following newspaper article.

Bell Music Announces Digital Strategy

Bell Music, whose Downtown label boasts some of the best up-and-coming artists in popular music, announced Friday its intention to invest in digital sales over the coming quarter. Bell, which reported a significant decrease in profits for the third consecutive quarter last month, has seen its revenues squeezed by illegal MP3 downloads and competitors’ more innovative offerings in digital sales. Following its rivals, Bell will now seek to create value-added digital content, for example offering exclusive video and multimedia content to customers purchasing albums and singles digitally. In this way, the company hopes to increase sales, and thereby retain its stable of exciting new artists. The company’s biggest star, Suzanne Bialetti, won a record four awards at last month’s Music Association Awards, and has had three number one hits this year. However, she is also estimated to be the most illegallydownloaded artist, something that Bell hopes to address with its new strategy.

Question 160 How does Bell Music plan to increase sales?

Questions 162–165 refer to the following schedule.

National Association of Aeronautical Engineers (NAAE)

Jobs Fair

Aristotle Conference Center Pitman Science Park Oxford OX19 5EU

Schedule

8:30 A.M. – 10:00 A.M.: Registration Attendees register for the event, and receive conference packs. Venue: conference center front desk

10:00 A.M. – 10:30 A.M.: Opening Address Joseph Hillier, President of the NAAE, will give the opening address on emerging trends in aeronautical engineering. Venue: Rose Room

10:30 A.M. – 11:00 A.M: Break Complimentary coffee and tea will be served. Attendees will have the chance to chat informally with recruiters and company representatives. Venue: Exhibition Hall

11:00 A.M. – 5:00 P.M.: Companies Exhibition Attendees can talk with representatives of various companies about job openings. Job seekers are advised to bring copies of their resume to distribute to employers of interest. Some companies will be holding official interviews on the day of the fair. Venue: Exhibition Hall.

5:00 P.M. – 6:00 P.M.: Special Interest Lecture ‘Modeling and Performance Verification Tools in Aeronautics’ by Dr Paula Fields. Venue: Rose Room

11:00 A.M. – 6:00 P.M.: Careers Guidance Professional careers counselors will be on hand throughout the event to give attendees advice on their resumes and job hunting tips. Venue: Joseph Room

Question 162 For whom is this event mostly likely intended?

National Association of Aeronautical Engineers (NAAE)

Jobs Fair

Aristotle Conference Center Pitman Science Park Oxford OX19 5EU

Schedule

8:30 A.M. – 10:00 A.M.: Registration Attendees register for the event, and receive conference packs. Venue: conference center front desk

10:00 A.M. – 10:30 A.M.: Opening Address Joseph Hillier, President of the NAAE, will give the opening address on emerging trends in aeronautical engineering. Venue: Rose Room

10:30 A.M. – 11:00 A.M: Break Complimentary coffee and tea will be served. Attendees will have the chance to chat informally with recruiters and company representatives. Venue: Exhibition Hall

11:00 A.M. – 5:00 P.M.: Companies Exhibition Attendees can talk with representatives of various companies about job openings. Job seekers are advised to bring copies of their resume to distribute to employers of interest. Some companies will be holding official interviews on the day of the fair. Venue: Exhibition Hall.

5:00 P.M. – 6:00 P.M.: Special Interest Lecture ‘Modeling and Performance Verification Tools in Aeronautics’ by Dr Paula Fields. Venue: Rose Room

11:00 A.M. – 6:00 P.M.: Careers Guidance Professional careers counselors will be on hand throughout the event to give attendees advice on their resumes and job hunting tips. Venue: Joseph Room

Question 163 What will the President of the Association discuss?

Question 164 What will happen during the break?

National Association of Aeronautical Engineers (NAAE)

Jobs Fair

Aristotle Conference Center Pitman Science Park Oxford OX19 5EU

Schedule

8:30 A.M. – 10:00 A.M.: Registration Attendees register for the event, and receive conference packs. Venue: conference center front desk

10:00 A.M. – 10:30 A.M.: Opening Address Joseph Hillier, President of the NAAE, will give the opening address on emerging trends in aeronautical engineering. Venue: Rose Room

10:30 A.M. – 11:00 A.M: Break Complimentary coffee and tea will be served. Attendees will have the chance to chat informally with recruiters and company representatives. Venue: Exhibition Hall

11:00 A.M. – 5:00 P.M.: Companies Exhibition Attendees can talk with representatives of various companies about job openings. Job seekers are advised to bring copies of their resume to distribute to employers of interest. Some companies will be holding official interviews on the day of the fair. Venue: Exhibition Hall.

5:00 P.M. – 6:00 P.M.: Special Interest Lecture ‘Modeling and Performance Verification Tools in Aeronautics’ by Dr Paula Fields. Venue: Rose Room

11:00 A.M. – 6:00 P.M.: Careers Guidance Professional careers counselors will be on hand throughout the event to give attendees advice on their resumes and job hunting tips. Venue: Joseph Room

Question 165 What will be available in the Joseph Room?

Questions 166–168 refer to the following letter.

Fly Travel

Fly Travel

165, Rue de l’Université

Quimper, France

Tel: 02 98 90 88 12

Fax: 02 98 56 11 98

Ms Valerie Myers

Av. du Braden

Quimper, France

September 28

Dear Ms Myers,

Thank you for using Fly Travel’s English language service. Your reservation has been processed successfully, and I can now confirm your booking and itinerary.Unfortunately, there are no direct flights to your destination, so you will need to transfer in Paris. Please check your itinerary below and let us know if anything is incorrect. Changes can be made until October 10.

Outbound

Departure date: October 26

From: Quimper Cornouaille Airport

To: Marseille International

Departure time: 08:05 A.M.

Arrival at destination: 14:35 P.M

Inbound

Departure date: November 3

From: Marseille International

To: Quimper Cornouaille Airport

Departure time: 21:15 P.M.

Arrival at destination: 02:25 A.M. (November 4)

You will receive your tickets for these flights within the next five working days. Should you need to contact us about anything, please call us at 02 98 90 88 12, email fly-quimper@flytravel.fr, or drop into any of our branches.

Best wishes for an enjoyable journey,

Fanny Leroy

Manager

Fly travel, Quimper

Question 166 What is the purpose of the letter?

Fly Travel

Fly Travel

165, Rue de l’Université

Quimper, France

Tel: 02 98 90 88 12

Fax: 02 98 56 11 98

Ms Valerie Myers

Av. du Braden

Quimper, France

September 28

Dear Ms Myers,

Thank you for using Fly Travel’s English language service. Your reservation has been processed successfully, and I can now confirm your booking and itinerary.Unfortunately, there are no direct flights to your destination, so you will need to transfer in Paris. Please check your itinerary below and let us know if anything is incorrect. Changes can be made until October 10.

Outbound

Departure date: October 26

From: Quimper Cornouaille Airport

To: Marseille International

Departure time: 08:05 A.M.

Arrival at destination: 14:35 P.M

Inbound

Departure date: November 3

From: Marseille International

To: Quimper Cornouaille Airport

Departure time: 21:15 P.M.

Arrival at destination: 02:25 A.M. (November 4)

You will receive your tickets for these flights within the next five working days. Should you need to contact us about anything, please call us at 02 98 90 88 12, email fly-quimper@flytravel.fr, or drop into any of our branches.

Best wishes for an enjoyable journey,

Fanny Leroy

Manager

Fly travel, Quimper

Question 167 What is indicated about Ms Meyers?

Question 168 When will Ms Myers get back to Quimper?

Questions 169–171 refer to the following flyer.

iClean Office Cleaning Solutions Coming to Cincinnati!

iClean Office Cleaning Solutions will be beginning its operations in Cincinnati, OH, in July. Already well established on the East Coast, iClean is business’s favorite partner when it comes to office cleaning. Why? Because we give free quotes, use only the most conscientious and reliable employees, and include no hidden extras in our charges – we have just two, clearly defined packages which cater for all your office cleaning needs:

Our Basic Cleaning Package offers:

* daily disposal of garbage from trash cans

* daily floor mopping/vacuuming

* twice-daily restroom cleaning

* weekly desk dusting

Our Select Cleaning Package offers all of the above, plus:

* monthly window cleaning

* monthly deep clean of office

* bimonthly carpet shampooing / floor waxing

What’s more, companies with multiple sites can get up to 25% off our standard prices. Please get in touch for a quote.

To celebrate our expansion into Cincinnati, we are offering new clients in the area a special 15% discount on our Basic Cleaning Package, and 10% off our Select Cleaning Package, for a limited time only.

To take advantage of these fantastic deals, and to experience our wonderful cleaning and customer service, get in touch now.

Telephone: 555-8711-9119

E-mail: customercare@iclean-cincinatii.com

Question 169 What is the purpose of the flyer?

Question 170 What service is NOT included in the Basic Cleaning Package?

Question 171 Who can receive the largest discount?

Questions 172–175 refer to the following notice. Seal Automotive

Seal Automotive

Date: June 9

Subject: Charity fundraiser

Seal Automotive will be holding its annual charity event on July 2, to which all employees are cordially invited. This year’s nominated charity, chosen by staff, is the Children’s Community Orchestra. As usual, the event will take place in the Miller Center, where a buffet lunch will be available. Entertainment will be provided by local comedian Bobby Miller and the Mill Street Jazz Band.

Group Chairman Howard Price will be in attendance, and will give an address at the end of the event. Howard has been the architect of the company’s engagement with the local community, and would like to take the opportunity to thank staff members for their commitment over the years.

Tickets for the event are priced at $40 and will be sold on a first come, first served basis from June 12. Various colleagues will be selling tickets. Please check staff notice boards for details of your nearest ticket seller. 173) Needless to say, all proceeds from ticket sales will go to the Children’s Community Orchestra. To thank us for our support, the Orchestra will be coming to our site on the lunchtime of August 19 to give a special performance in the staff canteen.

Question 172 For whom is the notice intended?

Seal Automotive

Date: June 9

Subject: Charity fundraiser

Seal Automotive will be holding its annual charity event on July 2, to which all employees are cordially invited. This year’s nominated charity, chosen by staff, is the Children’s Community Orchestra. As usual, the event will take place in the Miller Center, where a buffet lunch will be available. Entertainment will be provided by local comedian Bobby Miller and the Mill Street Jazz Band.

Group Chairman Howard Price will be in attendance, and will give an address at the end of the event. Howard has been the architect of the company’s engagement with the local community, and would like to take the opportunity to thank staff members for their commitment over the years.

Tickets for the event are priced at $40 and will be sold on a first come, first served basis from June 12. Various colleagues will be selling tickets. Please check staff notice boards for details of your nearest ticket seller. 173) Needless to say, all proceeds from ticket sales will go to the Children’s Community Orchestra. To thank us for our support, the Orchestra will be coming to our site on the lunchtime of August 19 to give a special performance in the staff canteen.

Question 173 Why is the event being held?

Question 174 From what date are tickets available?

Question 175 What is NOT true about Howard Price?

Questions 176–180 refer to the following information.

Baverstock Shipping Co. FAQs

How can I find my local Baverstock Shipping representative?

Baverstock Shipping has an extensive network of local branches throughout Asia, Europe, the Middle East, and North America. We also have more than 400 branches in South America operated by our partner, Baverstock Transportes. You can find your nearest store using our on-line store finder at http://www.baverstockshipping.com/storefinder. Alternatively, you may call our international customer information hotline at 1-800-555-3434. At all our stores, you will find friendly and knowledgeable staff, as well as a range of items for all your shipping needs, such as packaging solutions, wrapping, and labels.

Does Baverstock Shipping offer package collection?

Yes, Baverstock Shipping will pick up packages from business or residential addresses in most locations. To check your location, please visit our on-line address checker at http://www.baverstockshipping.com/addresscheck. The address checker can also tell you the operating hours of your local pick-up service. Same day collections are available at most city locations, except in South America, and 24-hour pick up is available from most branches in Asia.

How can I track my shipment?

Baverstock Shipping has an industry-leading shipment tracking system which allows you to monitor your shipment at every stage of the process.To track your shipment, simply log onto our Web site at http://www.baverstockshipping.com and click on ‘Track’. Then, enter the unique shipment number that you received when your order was processed. We also have a mobile application that allows you to track your shipment while you are on the move. The application is available for most popular platforms and can be downloaded from app stores in the usual way, free of charge.

What happens if my package is lost?

Baverstock Shipping very rarely loses a package. However, there are times when, due to circumstances beyond our control, a shipment goes astray. If you believe for any reason that your shipment has gone missing, please contact our Customer Service Department immediately at 1-800-555-3929. You can rest assured that our operators will do everything possible to locate your package. In the event that the item has been lost, you will benefit from Baverstock Shipping’s free insurance on all shipped items.

Question 176 For whom is the information most likely intended?

Baverstock Shipping Co. FAQs

How can I find my local Baverstock Shipping representative?

Baverstock Shipping has an extensive network of local branches throughout Asia, Europe, the Middle East, and North America. We also have more than 400 branches in South America operated by our partner, Baverstock Transportes. You can find your nearest store using our on-line store finder at http://www.baverstockshipping.com/storefinder. Alternatively, you may call our international customer information hotline at 1-800-555-3434. At all our stores, you will find friendly and knowledgeable staff, as well as a range of items for all your shipping needs, such as packaging solutions, wrapping, and labels.

Does Baverstock Shipping offer package collection?

Yes, Baverstock Shipping will pick up packages from business or residential addresses in most locations. To check your location, please visit our on-line address checker at http://www.baverstockshipping.com/addresscheck. The address checker can also tell you the operating hours of your local pick-up service. Same day collections are available at most city locations, except in South America, and 24-hour pick up is available from most branches in Asia.

How can I track my shipment?

Baverstock Shipping has an industry-leading shipment tracking system which allows you to monitor your shipment at every stage of the process.To track your shipment, simply log onto our Web site at http://www.baverstockshipping.com and click on ‘Track’. Then, enter the unique shipment number that you received when your order was processed. We also have a mobile application that allows you to track your shipment while you are on the move. The application is available for most popular platforms and can be downloaded from app stores in the usual way, free of charge.

What happens if my package is lost?

Baverstock Shipping very rarely loses a package. However, there are times when, due to circumstances beyond our control, a shipment goes astray. If you believe for any reason that your shipment has gone missing, please contact our Customer Service Department immediately at 1-800-555-3929. You can rest assured that our operators will do everything possible to locate your package. In the event that the item has been lost, you will benefit from Baverstock Shipping’s free insurance on all shipped items.

Question 177 What is mentioned about branches in South America?

Question 178 The word “unique” in paragraph 3 is closest in meaning to

Question 180 What should be done first if a package is lost? 

Questions 181–185 refer to the following article and e-mail.

Glenbridge Property News

Phase 1 Of Lansdown Court Development Now Complete

Dawson Developments announced in May that the first phase of the landmark Lansdown Court development off Picklechurch Street was complete. The completion of Phase 1 is a significant achievement for the house builder, who faced various problems with planning regulations in securing permission for the build. The development, whose total projected cost is $50 million, will feature more than 200 dwellings, including 60 affordable homes – 10 more than originally planned. Phase 1 comprises 25 homes, all of which have already been sold.

‘Dawson has worked with our contractors and with the local authorities and community to bring Phase 1 of the build in on time,’ Dawson Public Relations Manager Rachel Watson told Glenbridge Property News. ‘While local figures at first raised objections to the development, we are confident that our inclusion of affordable homes in the project will serve to allay their fears, and insure that local people are able to buy property in the area, thanks to Lansdown Court and Dawson Developments.’

Watson announced that the company will be holding a street party in the development on July 10 to welcome new owners and residents, and to thank builders and other contractors for their efforts.

The choice of the Picklechurch Street area for the development surprised many when it was first announced. However, the recent announcement of plans for a highspeed railway with a station on Picklechurch Street, as well as the construction of Highway 145, has attracted the attention of many in the property business. Three other developers are rumored to be considering making bids to redevelop other sites in the vicinity.

To: Jason Evans <jp.evans@DWdev.co.uk>

From: Penny Moir <penny.m@theevents.biz>

Date: June 19

Subject: Lansdown Court street party event

Dear Jason,

I’m writing to give you the regular weekly update on preparations for the street party event at your company’s Lansdown Court development.

We have now ordered all catering, for which you will be invoiced directly in advance of the event. Costs are well within our agreed budget. I would like to bring to your attention a matter that was raised during our event planning meeting here this morning. This relates to the weather. As you know, the current plan, as advised by your company, is to hold the event outdoors in the central courtyard area. However, we think it would be wise to make a contingency plan in case of inclement weather on the day. Perhaps a large tent would be a good idea, and we would be able to hire one within the stipulated budget. Please give me a call to advise.

On another note, we have succeeded in generating some media attention for the event. Local radio have told us they intend to broadcast a piece live from the event, and we have been told that journalists from both local newspapers will attend. Please could you put me in touch with your Public Relations Manager so that we can make preparations for this?

Best wishes,

Penny Moir

PQR Events Management

Question 181 What is the main subject of the article?

Question 182 What is the purpose of the letter?

Question 184 What is recommended in the e-mail?

Question 185 What will Jason Evans probably do?

Questions 186–190 refer to the following advertisement and e-mail.

K Foods

K Foods is the largest importer and distributor of Korean, Japanese, and Chinese food products in the Mid West. Our company was founded over 20 years ago, and has since become the market leader, supplying fresh meats, vegetables, and processed products to stores and restaurants throughout the region. We have a delivery fleet of more than 200 refrigerated vehicles, and a central warehouse with a storage capacity of 155,000 square feet.

As we seek to expand our network of contented customers, we are currently offering reduced delivery charges of up to 10% for new customers purchasing a minimum of $20,000 dollars of produce per month*.

For more information about purchasing from us, and for a product price list, please contact our customer account staff at customers@k-food-suppliers.com.

*terms and conditions apply

To: customers@k-food-suppliers.com

From: Betty Jeong <betty@littleseoul.com>

Subject: Korean food supplies

Date: December 9

Dear Sir/Madam,

I am in the process of opening a restaurant in Columbus, Ohio. As we will be specializing in Korean cuisine, we are looking for suppliers of Korean ingredients, primarily vegetables, meats, and alcoholic beverages. We expect to purchase somewhere within the region of $5000–$10,000 of supplies per month. We are also aiming to expand our business by opening a number of other restaurants in surrounding areas over the coming years. We have been given an estimate by Arirang Wholesale, but we are unhappy with that company’s delivery charges. They were unable to offer us a discount, even though we are a business with strong future growth potential. I’d be grateful if you could give me a call to discuss our requirements and to give me an estimate.

I look forward to hearing from you.

Regards,

Betty Jeong

Question 186 What is NOT indicated about K Foods?

K Foods

K Foods is the largest importer and distributor of Korean, Japanese, and Chinese food products in the Mid West. Our company was founded over 20 years ago, and has since become the market leader, supplying fresh meats, vegetables, and processed products to stores and restaurants throughout the region. We have a delivery fleet of more than 200 refrigerated vehicles, and a central warehouse with a storage capacity of 155,000 square feet.

As we seek to expand our network of contented customers, we are currently offering reduced delivery charges of up to 10% for new customers purchasing a minimum of $20,000 dollars of produce per month*.

For more information about purchasing from us, and for a product price list, please contact our customer account staff at customers@k-food-suppliers.com.

*terms and conditions apply

To: customers@k-food-suppliers.com

From: Betty Jeong <betty@littleseoul.com>

Subject: Korean food supplies

Date: December 9

Dear Sir/Madam,

I am in the process of opening a restaurant in Columbus, Ohio. As we will be specializing in Korean cuisine, we are looking for suppliers of Korean ingredients, primarily vegetables, meats, and alcoholic beverages. We expect to purchase somewhere within the region of $5000–$10,000 of supplies per month. We are also aiming to expand our business by opening a number of other restaurants in surrounding areas over the coming years. We have been given an estimate by Arirang Wholesale, but we are unhappy with that company’s delivery charges. They were unable to offer us a discount, even though we are a business with strong future growth potential. I’d be grateful if you could give me a call to discuss our requirements and to give me an estimate.

I look forward to hearing from you.

Regards,

Betty Jeong

Question 187 Why does Ms Jeong write to K Foods?

Question 188 What is indicated about Ms Jeong?

Question 190 What most likely will Ms Jeong receive from K Foods?

Questions 191–195 refer to the following form and e-mail.

Please send me six monthly issues of Electronics Monthly, at the special introductory rate of $1 per issue. Thereafter, please send me six further issues at the regular price of $9.99.

Comments

Although I realize I can only have two free items from the list above, could I possibly purchase item FG23P and so receive this as well as the two other items I have selected?

To: Gerald Linthe <glinthe@plusmail.com>

From: Patricia McCarthy <p.mccarthy@elecsmonthly.org>

Subject: Electronics Monthly subscription

Dear Mr Linthe,

Thank you very much for subscribing to Electronics Monthly. You will be receiving your first discounted issue shortly.

I regret to inform you that one of the free items that you chose, FG19P, is not in stock at the moment. We will dispatch the item to you as soon as it is available. I am afraid that at present I am unable to inform you when this will be. The other free item that you selected, FG27P, is available and will be sent to you along with your first issue of the magazine.

In response to your query regarding the possibility of purchasing an additional item, I am afraid that we are not able to sell any of the products on our free items list. I apologize for any disappointment that this may cause. I have no doubt that you would be able to source the item from a vendor who does sell such products.

Thank you again for your subscription.

Yours sincerely,

Patricia McCarthy

Subscriptions Dept

Monthly Magazines

Question 191 Why did Mr Linthe complete the form

Question 192 What is the total cost of Mr Linthe’s subscription?

Please send me six monthly issues of Electronics Monthly, at the special introductory rate of $1 per issue. Thereafter, please send me six further issues at the regular price of $9.99.

Comments

Although I realize I can only have two free items from the list above, could I possibly purchase item FG23P and so receive this as well as the two other items I have selected?

To: Gerald Linthe <glinthe@plusmail.com>

From: Patricia McCarthy <p.mccarthy@elecsmonthly.org>

Subject: Electronics Monthly subscription

Dear Mr Linthe,

Thank you very much for subscribing to Electronics Monthly. You will be receiving your first discounted issue shortly.

I regret to inform you that one of the free items that you chose, FG19P, is not in stock at the moment. We will dispatch the item to you as soon as it is available. I am afraid that at present I am unable to inform you when this will be. The other free item that you selected, FG27P, is available and will be sent to you along with your first issue of the magazine.

In response to your query regarding the possibility of purchasing an additional item, I am afraid that we are not able to sell any of the products on our free items list. I apologize for any disappointment that this may cause. I have no doubt that you would be able to source the item from a vendor who does sell such products.

Thank you again for your subscription.

Yours sincerely,

Patricia McCarthy

Subscriptions Dept

Monthly Magazines

Question 193 What does Mr Linthe indicate on the form?

Question 194 Which item in the e-mail is not available at present?

Please send me six monthly issues of Electronics Monthly, at the special introductory rate of $1 per issue. Thereafter, please send me six further issues at the regular price of $9.99.

Comments

Although I realize I can only have two free items from the list above, could I possibly purchase item FG23P and so receive this as well as the two other items I have selected?

To: Gerald Linthe <glinthe@plusmail.com>

From: Patricia McCarthy <p.mccarthy@elecsmonthly.org>

Subject: Electronics Monthly subscription

Dear Mr Linthe,

Thank you very much for subscribing to Electronics Monthly. You will be receiving your first discounted issue shortly.

I regret to inform you that one of the free items that you chose, FG19P, is not in stock at the moment. We will dispatch the item to you as soon as it is available. I am afraid that at present I am unable to inform you when this will be. The other free item that you selected, FG27P, is available and will be sent to you along with your first issue of the magazine.

In response to your query regarding the possibility of purchasing an additional item, I am afraid that we are not able to sell any of the products on our free items list. I apologize for any disappointment that this may cause. I have no doubt that you would be able to source the item from a vendor who does sell such products.

Thank you again for your subscription.

Yours sincerely,

Patricia McCarthy

Subscriptions Dept

Monthly Magazines

Question 195 What does Ms McCarthy suggest that Mr Linthe do?

Questions 196–200 refer to the following e-mails.

To: Jessica Montgomery <jmontgomery@polsoc.org>

From: James Farley <jfarley@gainsboroughpub.com >

Date: April 7

Subject: Political Science Conference

Dear Prof. Montgomery,

I am Commissioning Editor for Health and Social Sciences at Gainsborough Books in New Hampshire. I am currently seeking authors for a series of new titles in the fields of economics and political science. I am therefore very interested in attending your conference in London on June 8.

I note from your tentative schedule that many of the speakers whose talks I wish to attend are presenting on the Friday. Due to other work commitments, I am unfortunately not able to attend the conference until the Saturday. I will be traveling back from a work trip to Tokyo on the Friday. A co-worker of mine told me that, when faced with a similar situation in the past, she was able to view the conference presentations on-line. I wonder if you have similar plans this year to put the presentations on your Web site. I’d be grateful if you could let me know. I am most interested in viewing the following talks:

Prof. John Atkins: European economic development – leaders and laggards

Dr Kevin Wright: The new political economy of international relations

Prof. Rosa Dominguez: Social welfare in the post-crisis world

Prof. Duncan Swann: Regional development theory – a reflection

Thank you very much for any advice on this.

Kind regards,

James Farley

Commissioning Editor

Gainsborough Publishing

To: James Farley <jfarley@gainsboroughpub.com >

From: Jessica Montgomery <jmontgomery@polsoc.org>

Date: April 10

Re: RE: Political Science Conference

Dear Mr Farley,

Thank you very much for your e-mail, and for your interest in our conference. You’ll be pleased to know that we do indeed intend to make many of our presentations available for on-demand viewing. We will also be streaming all presentations live at our Web site during the event. To access the live stream and the videos after the event, please follow these steps:

1. Go to our Web site, http://www.polsoc.org

2. Click either on ‘Live Stream’ (accessible during the conference), or ‘Recording Lectures’ (available 48 hours after the conference ends).

3. When prompted, enter your membership ID number. Note that only members are able to access video content.

Due to rights issues, we are not able to offer on-demand video of all the lectures. I’m afraid that the third of the lectures that you are interested in will not be available on-demand. It will, however, be streamed live on the Friday of the conference.

Please contact me if you have any further queries, either by e-mail or by calling us at our Paris office.

Kind regards,

Prof. Jessica Montgomery

Political Science Society

Question 196 In which field does Mr Farley most likely work? 

To: Jessica Montgomery <jmontgomery@polsoc.org>

From: James Farley <jfarley@gainsboroughpub.com >

Date: April 7

Subject: Political Science Conference

Dear Prof. Montgomery,

I am Commissioning Editor for Health and Social Sciences at Gainsborough Books in New Hampshire. I am currently seeking authors for a series of new titles in the fields of economics and political science. I am therefore very interested in attending your conference in London on June 8.

I note from your tentative schedule that many of the speakers whose talks I wish to attend are presenting on the Friday. Due to other work commitments, I am unfortunately not able to attend the conference until the Saturday. I will be traveling back from a work trip to Tokyo on the Friday. A co-worker of mine told me that, when faced with a similar situation in the past, she was able to view the conference presentations on-line. I wonder if you have similar plans this year to put the presentations on your Web site. I’d be grateful if you could let me know. I am most interested in viewing the following talks:

Prof. John Atkins: European economic development – leaders and laggards

Dr Kevin Wright: The new political economy of international relations

Prof. Rosa Dominguez: Social welfare in the post-crisis world

Prof. Duncan Swann: Regional development theory – a reflection

Thank you very much for any advice on this.

Kind regards,

James Farley

Commissioning Editor

Gainsborough Publishing

To: James Farley <jfarley@gainsboroughpub.com >

From: Jessica Montgomery <jmontgomery@polsoc.org>

Date: April 10

Re: RE: Political Science Conference

Dear Mr Farley,

Thank you very much for your e-mail, and for your interest in our conference. You’ll be pleased to know that we do indeed intend to make many of our presentations available for on-demand viewing. We will also be streaming all presentations live at our Web site during the event. To access the live stream and the videos after the event, please follow these steps:

1. Go to our Web site, http://www.polsoc.org

2. Click either on ‘Live Stream’ (accessible during the conference), or ‘Recording Lectures’ (available 48 hours after the conference ends).

3. When prompted, enter your membership ID number. Note that only members are able to access video content.

Due to rights issues, we are not able to offer on-demand video of all the lectures. I’m afraid that the third of the lectures that you are interested in will not be available on-demand. It will, however, be streamed live on the Friday of the conference.

Please contact me if you have any further queries, either by e-mail or by calling us at our Paris office.

Kind regards,

Prof. Jessica Montgomery

Political Science Society

Question 197 Where will the conference be held?

Question 198 WIn the first e-mail, the word tentative in paragraph 2 is closest in meaning to

To: Jessica Montgomery <jmontgomery@polsoc.org>

From: James Farley <jfarley@gainsboroughpub.com >

Date: April 7

Subject: Political Science Conference

Dear Prof. Montgomery,

I am Commissioning Editor for Health and Social Sciences at Gainsborough Books in New Hampshire. I am currently seeking authors for a series of new titles in the fields of economics and political science. I am therefore very interested in attending your conference in London on June 8.

I note from your tentative schedule that many of the speakers whose talks I wish to attend are presenting on the Friday. Due to other work commitments, I am unfortunately not able to attend the conference until the Saturday. I will be traveling back from a work trip to Tokyo on the Friday. A co-worker of mine told me that, when faced with a similar situation in the past, she was able to view the conference presentations on-line. I wonder if you have similar plans this year to put the presentations on your Web site. I’d be grateful if you could let me know. I am most interested in viewing the following talks:

Prof. John Atkins: European economic development – leaders and laggards

Dr Kevin Wright: The new political economy of international relations

Prof. Rosa Dominguez: Social welfare in the post-crisis world

Prof. Duncan Swann: Regional development theory – a reflection

Thank you very much for any advice on this.

Kind regards,

James Farley

Commissioning Editor

Gainsborough Publishing

To: James Farley <jfarley@gainsboroughpub.com >

From: Jessica Montgomery <jmontgomery@polsoc.org>

Date: April 10

Re: RE: Political Science Conference

Dear Mr Farley,

Thank you very much for your e-mail, and for your interest in our conference. You’ll be pleased to know that we do indeed intend to make many of our presentations available for on-demand viewing. We will also be streaming all presentations live at our Web site during the event. To access the live stream and the videos after the event, please follow these steps:

1. Go to our Web site, http://www.polsoc.org

2. Click either on ‘Live Stream’ (accessible during the conference), or ‘Recording Lectures’ (available 48 hours after the conference ends).

3. When prompted, enter your membership ID number. Note that only members are able to access video content.

Due to rights issues, we are not able to offer on-demand video of all the lectures. I’m afraid that the third of the lectures that you are interested in will not be available on-demand. It will, however, be streamed live on the Friday of the conference.

Please contact me if you have any further queries, either by e-mail or by calling us at our Paris office.

Kind regards,

Prof. Jessica Montgomery

Political Science Society

Question 199 What is necessary for Mr Farley to be able to watch the presentations?

Question 200 Which presentation will Mr Farley probably be unable to watch?

Questions 153–155 refer to the following notice:

BROADWAY WORKSPACE

Tired of Working from Home?

Join other successful entrepreneurs and small business owners at our new 25,000foot coworking facility. You have the option of renting a shared workspace (starting at $400 per month) or a private office (starting at $2,000 per month). Short-term spaces are also available from $30 per day. All spaces have natural light and are fitted with ergonomic furniture.

Amenities include free Wi-Fi, photocopiers, printers, a full kitchen with coffee makers and a microwave oven, conference rooms, an event space, and a bike storage area.

Working in a shared office space has unlimited benefits. It’s a great way to expand your professional network, share knowledge, and maintain a better work-life balance. Call now to reserve your space at the Broadway Workspace.

Question 153 What is the purpose of this notice? 

Question 154 Who is the audience for the notice?

Question 155 What options are available?

Questions 156–158 refer to the following email: To: EllenMars@mail.net From: BenLehman@WNSE.org Date: 16 May Re: WNSE Fundraiser – We Miss You!

Hi Ellen,

You’ve been a valued member of the WNSE family for four years, but we notice that your membership has recently expired. We understand that life gets busy and it’s easy to forget to renew your membership. That’s why every spring and fall, we remind our listeners to reach into their wallets and support their local public radio station.

We know our listeners depend on WNSE for their local news, music programs, and weather reports. We’re committed to delivering the highest quality service because we care about you. Now it’s your turn to show you care. It only takes three minutes to renew your membership and it costs only $60. For $120, we will send you a oneyear subscription to New World magazine.

Yours truly,

Ben Lehmann

Question 156 Why is Ben Lehmann writing to Ellen?

Question 157 What do we know about Ellen?

Question 158 How many times a year does WNSE hold a fundraiser?

Questions 159–161 refer to the following letter:

Mr. David Comstock

Bailey & Comstock Real Estate Agency

254 Second Avenue

Brunswick, NY 18834

Dear Mr. Comstock,

I am writing because I am very upset about an unpleasant experience I had last week with one of your agents, Dolores Wiley. I had called Ms. Wiley about the apartment for rent on Willow Street. Ms. Wiley showed me the apartment, and I liked it very much. She told me that the apartment was mine as long as my credit history was good. She said the cost of the credit check was $50. I know my credit history is good, so I paid her that amount.

The following morning, I called Ms. Wiley to find out when I could sign the lease. She said that the apartment had been given to someone else who had seen the apartment just before me. I couldn’t believe it! I asked her to refund the $50, but she refused. She said your company’s policy is to charge each applicant a nonrefundable credit check fee. I feel like I’ve been robbed! I believe this policy is unethical and deceptive. I will never do business with your agency again.

Yours truly,

Beverly Oberon

Question 159 What is the purpose of this letter? 

Question 160 Why wasn’t Beverly Oberon successful in renting the apartment?

Question 161 A nother word for “unethical” is:

Questions 162–163 refer to the following notice:

SECURITY CHECKPOINT

You are entering an area of high security. Please have your passports and boarding passes ready for inspection. Remove any sharp objects and liquids from your luggage. All electronic devices should be placed in a separate bin. All laptops must go through the X-ray machine. People over 75 can leave their shoes and jackets on. If you have a medical device, you should inform the officer who is conducting the screening. All disability-related equipment and devices are allowed through this checkpoint once cleared through screening.

You or your luggage may be selected for additional screening. If you do not comply with these instructions, you may be prosecuted. We take your safety very seriously.

Question 162 Where would this notice be posted?

Question 163 What should you do if you have a medical device?

Questions 164–166 refer to the following announcement:

PRODUCT RECALL ANNOUNCEMENT

Warmulex 500LZ Portable Heater

This product recall has been initiated in response to complaints regarding the safety of the Warmulex 500LZ portable heater. The Consumer Protection Board has been advised that 24 consumers have reported that the heater can overheat and cause the unit to melt. There have been 3 reports of the heater catching fire when set at high speed for more than 15 minutes.

If you have purchased the Warmulex 500LZ portable heater, DO NOT USE IT. The heater is a fire hazard and may cause serious injuries such as burns and electric shock. Consumers should immediately unplug the unit and return it to the retail store where they purchased it. The store will either issue a full refund or replace the unit with the new 600LZ model.

We regret any inconvenience. For further information, contact Warmulex Customer Support on 800-500-0141.

Question 164 Why is the Warmulex heater being recalled?

PRODUCT RECALL ANNOUNCEMENT

Warmulex 500LZ Portable Heater

This product recall has been initiated in response to complaints regarding the safety of the Warmulex 500LZ portable heater. The Consumer Protection Board has been advised that 24 consumers have reported that the heater can overheat and cause the unit to melt. There have been 3 reports of the heater catching fire when set at high speed for more than 15 minutes.

If you have purchased the Warmulex 500LZ portable heater, DO NOT USE IT. The heater is a fire hazard and may cause serious injuries such as burns and electric shock. Consumers should immediately unplug the unit and return it to the retail store where they purchased it. The store will either issue a full refund or replace the unit with the new 600LZ model.

We regret any inconvenience. For further information, contact Warmulex Customer Support on 800-500-0141.

Question 165 Who benefits the most from this announcement?

Question 166 What should consumers do if they want further information?

Questions 167–170 refer to the following email:

To: All Employees

From: Ralph Borg,

Human Resources

Date: November 2

Re: Flu Season

Flu season is around the corner and vaccine shots will be offered to all employees again this year. A nurse from the Lakeside Medical Clinic will administer the shots next Thursday November 7 between 10 a.m. and 3 p.m. in Conference Room C. Please visit the employee services website and make an appointment today.

Please take the flu seriously. Each year, influenza results in approximately 226,000 hospital admissions and 36,000 deaths. Symptoms include fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills, and tiredness. Please do not come to work if you suspect that you have the flu. You may come to work at least 24 hours after you no longer have a fever (100° F or above).

Please take the opportunity to vaccinate yourself this season. It’s free, fast, and effective.

Question 167 What will happen on November 7th?

Question 168 Why is the Human Resources department encouraging employees to get a flu shot?

Question 169 Which of the following is NOT suggested in the article?

Question 170 Which two words mean the same?

Questions 171–173 refer to the following article:

Managing Change

by Carla Douglass

Almost every company experiences change at some stage. Companies must change with the times, adopt new technologies, and meet shifting customer demands in order to increase profits and stay in business. Change can be exciting, but it can also be unsettling and scary for employees. Many employees resent change and even resist it. It is the manager’s responsibility to make sure workplace change is as smooth as possible for employees.

Here are some tips for an easier transition. First, make an announcement that change is imminent so that everyone is informed at the same time. Next, give employees as much information as possible about what the change is, how it will affect them, and when it will occur. It’s important to give employees as much time as possible to adapt to change. Then, encourage feedback from your employees. Employees are more likely to embrace change if they feel as if they have a personal investment. Finally, listen to them. It’s no use asking for feedback and then doing nothing about it. Make yourself available and respond to questions quickly. Remember, employees who feel appreciated are much more likely to work harder and care about the business as much as you do.

Question 171 Who is the most likely audience for this article?

Question 172 What does the author suggest managers do after making an announcement?

Question 173 The word “imminent” at the beginning of the second paragraph is closest in meaning to:

Questions 174–175 refer to the following notice:

ATTENTION CLASSIC CAR ENTHUSIASTS

The Warburton Classic Car Club will be holding its 37th Annual Car Show on Saturday June 13 and Sunday June 14 from 9 a.m. to 6 p.m. at the Pala Mesa Fairgrounds. Admission is $5. Children under 12 will be admitted free of change. First, second, and third prizes will be offered in each class (1920s–1970s), including Best in Show. Over 20 trophies will be awarded.

A flea market with antiques, collectibles, car parts, and second-hand items will be open all weekend and the Warburton Youth Orchestra will perform at 3 p.m. on Sunday.

For further information, visit our website at http://www.WarburtonClassicCars.com.

Question 174 Who will be most interested in this event?

Question 175 What do you need to do to enter the show?

Questions 176–178 refer to the following article:

Japanese Art and Fashion Meet by Lori Theroux

An exciting exhibition has opened at the Gallery of Modern Art this month. Entitled “Future Beauty: 30 Years of Japanese Fashion,” this fascinating exhibition explores the incredible innovation of Japanese fashion designers from the early 1980s to the present day. Japanese designers had a tremendous impact on the fashion world in the late twentieth century. Over 100 costumes are on display by acclaimed designers such as Issey Miyake, Rei Kawakubo, Yohji Yamamoto, and Junya Watanabe. Curated by the eminent fashion historian Akiko Fukai, Director of the Kyoto Costume Institute, the exhibition is a rare opportunity to see these unique and sometimes bizarre creations.

Tickets are $20 and can be purchased online. The exhibition finishes on February 15. Photography is not permitted inside the exhibition.

Question 176 What kind of exhibition is described?

Japanese Art and Fashion Meet by Lori Theroux

An exciting exhibition has opened at the Gallery of Modern Art this month. Entitled “Future Beauty: 30 Years of Japanese Fashion,” this fascinating exhibition explores the incredible innovation of Japanese fashion designers from the early 1980s to the present day. Japanese designers had a tremendous impact on the fashion world in the late twentieth century. Over 100 costumes are on display by acclaimed designers such as Issey Miyake, Rei Kawakubo, Yohji Yamamoto, and Junya Watanabe. Curated by the eminent fashion historian Akiko Fukai, Director of the Kyoto Costume Institute, the exhibition is a rare opportunity to see these unique and sometimes bizarre creations.

Tickets are $20 and can be purchased online. The exhibition finishes on February 15. Photography is not permitted inside the exhibition.

Question 177 Which words are used to describe the costumes?

Question 178 According to the article, what CAN’T you do at the exhibition?

Questions 179–180 refer to the following email:

To: All Employees

From: Sebastian

Twombly-Smith,

Human Resources

Date: October 21

Re: Welcome Cheryl Chan

Please join me in welcoming Cheryl Chan to the Hong Kong office. Cheryl will assume the role of Chief Policy Analyst, reporting to Dan Beauchamp. We are very fortunate to have someone of Cheryl’s caliber and experience.

Some of you will know Cheryl from the Seoul office where she has been located for the past 3 years. Prior to that, she lived in the UK for several years, obtaining her Master’s degree at the London School of Economics and working briefly at the Bank of England.

Luckily for us, Cheryl, her American husband Todd and their two daughters, decided to return to her homeland. Cheryl starts work today. She is located on the 24th floor next to Conference Room B. Please drop by and introduce yourself to Cheryl.

Sebastian

Question 179 Where did Cheryl work before the Seoul office?

Question 180 Where was Cheryl born?

Questions 181–185 refer to the following agenda and email:

CDM MEDIA CORPORATION

Executive Team March 20, 9–11 a.m., Conference Room D

First, second, and third prizes will be offered in each class (1920s–1970s), including Best in Show. Over 20 trophies will be awarded.

Agenda

Attendees: Lillian Olsen (Editorial Director), James Fong (Finance), William Padar (Sales Director), Louis Devereux (Human Resources), Laura Fenmore (Production Director), Agostino Massini (Circulation Director), Mason Wu (Technical Services Director)

1. Review minutes of the last meeting 2. Determine criteria and goals for the upcoming Global Publishing Conference in Amsterdam, April 14–19 (Lillian) 3. Presentation of professional development schedule for international employees (Louis) 4. Discuss development of website, responsibility for content approval, maintenance, subscription services, customer care, etc. (Mason) 5. Approval of job description and compensation for Social Media Director position (Louis and Mason) 6. Review draft budget (James) 7. Editorial and production schedules for the April print edition (Lillian and Laura) 8. Review circulation revenues, print subscription and single-copy price increases and digital pay plans (William and Agostino)

9. Reception for the Chinese delegates at the Ritz-Marmont Hotel, April 4–7 (William)

10. Discuss assignment of interns to executive staff (Louis)

To: Mason.Wu@CDMMedia.org

From: Louis Devereux@CDMMedia.org

Date: March 21; 10:15

Re: Social Media Director position

Mason,

We were all concerned to hear that you weren’t able to attend yesterday’s meeting due to illness. I hope it’s just a stomach bug and not something more serious.

The minutes will be distributed later today, but I wanted to give you a heads-up regarding the Social Media Director position. As you know, James wanted the base salary reduced by 10%. He was overruled and the compensation package was finally approved. I posted the position immediately after the meeting, as we all agree this appointment is a high priority. By the end of the day, I had received a dozen applications, several of which are very solid.

One outstanding candidate is Sonja Curtiss, Associate Director of Social Media at Nova News Corporation. She appears to have the qualifications and experience we’re looking for. I set up an interview for 8 a.m. on Friday. I hope you’ll be back in the office by then. If not, I can bring her back next week for a second interview if she seems like a good fit. She’ll be on vacation the following week, so I want the two of you to meet before then. I’ll let you know if anyone else of her caliber applies.

I hope you feel better.

Louis

Question 181 When was the meeting?

Question 182 Why was Mason unable to attend the meeting?

Question 183 What is the main purpose of Louis’s email?

Question 184 What did James Fong want to do?

Question 185 What’s happening on April 4?

Questions 186–190 refer to the following posts:

FAMILYROOTS.COM MESSAGE BOARD

Alice Sharpe                                           Posted: 24 Jan, 11:24 AM

I am researching my ancestor Jacques Weber. He was born in Belfort, France, in 1832 and sailed from Le Havre to New York in 1850. He is listed as a farmer in the passenger records. We believe he was one of the thousands of young men who left Europe seeking their fortune in California during the gold rush.

In 1853, he sailed from San Francisco to Sydney, Australia. Gold had also been discovered in the Bathurst area of New South Wales in 1851. We think that Jacques was unsuccessful in California, so decided to try his luck in Australia. Records show that Jacques settled in the town of Blayney and married Sarah Casey in 1859. At some stage, he changed his surname from Weber to Veper. (This has really complicated my search!) He worked as a blacksmith, so I guess he never discovered gold. He became an Australian citizen in 1910, two years before his death.

Jacques and Sarah had nine children. One of them, Blanche, is my greatgreat-grandmother. I’m searching for other relatives of the Weber/Veper or Casey families. I haven’t been able to find out much about Sarah Casey, so please contact me if you have any information about her.

Brad Mears                                    Posted: 25 Jan, 8:51 PM

Hi Alice, Jacques Veper and Sarah Casey are my ancestors, too. My family is descended from their eldest son Peter (named after Jacques’ father Pierre). I have some information about Sarah Casey. She was born in County Carlow, Ireland, in 1834, one of seven children. Her father was Dr. Michael William Casey and her mother was Jane Leigh. The family moved to Dublin in 1842 where Dr. Casey ran a medical clinic. When Dr. Casey died in 1857, his wife Jane turned the clinic into a small hotel, which she managed until her death in 1879. In 1858, Sarah and her brother Joseph immigrated to Australia. Joseph was a lawyer and established a legal practice in Blayney. That’s where Sarah and Jacques met. I hope this helps. Please feel free to text me if you need further information.

Brad

Question 186 What kind of people post on this message board?

Question 187 Why did Jacques Veper probably decide to go to the United States?

Question 188 Why did Jacques Veper probably decide to go to Australia?

FAMILYROOTS.COM MESSAGE BOARD

Alice Sharpe                                           Posted: 24 Jan, 11:24 AM

I am researching my ancestor Jacques Weber. He was born in Belfort, France, in 1832 and sailed from Le Havre to New York in 1850. He is listed as a farmer in the passenger records. We believe he was one of the thousands of young men who left Europe seeking their fortune in California during the gold rush.

In 1853, he sailed from San Francisco to Sydney, Australia. Gold had also been discovered in the Bathurst area of New South Wales in 1851. We think that Jacques was unsuccessful in California, so decided to try his luck in Australia. Records show that Jacques settled in the town of Blayney and married Sarah Casey in 1859. At some stage, he changed his surname from Weber to Veper. (This has really complicated my search!) He worked as a blacksmith, so I guess he never discovered gold. He became an Australian citizen in 1910, two years before his death.

Jacques and Sarah had nine children. One of them, Blanche, is my greatgreat-grandmother. I’m searching for other relatives of the Weber/Veper or Casey families. I haven’t been able to find out much about Sarah Casey, so please contact me if you have any information about her.

Brad Mears                                    Posted: 25 Jan, 8:51 PM

Hi Alice, Jacques Veper and Sarah Casey are my ancestors, too. My family is descended from their eldest son Peter (named after Jacques’ father Pierre). I have some information about Sarah Casey. She was born in County Carlow, Ireland, in 1834, one of seven children. Her father was Dr. Michael William Casey and her mother was Jane Leigh. The family moved to Dublin in 1842 where Dr. Casey ran a medical clinic. When Dr. Casey died in 1857, his wife Jane turned the clinic into a small hotel, which she managed until her death in 1879. In 1858, Sarah and her brother Joseph immigrated to Australia. Joseph was a lawyer and established a legal practice in Blayney. That’s where Sarah and Jacques met. I hope this helps. Please feel free to text me if you need further information.

Brad

Question 189 What complicated Alice Sharpe’s search?

Question 190 What did Jane Casey do after her husband died?

Questions 191–195 refer to the following letter and estimate:

June 25, 2014

Simone Hobbes,

Events Coordinator

Hillsville Country Inn

45 Mill Road

Harrisburg, IL 35543

Dear Simone,

My husband and I received your invoice of $8,690 for catering our wedding reception on June 4. We are very upset that the invoice exceeds the estimated cost that you provided on February 15 (see attached). You specifically agreed to work within our budget of $8,000. We are disputing the following items in the invoice.

When we met with you on February 7, you said you would waive the cost of renting the additional tables and chairs that we required. Therefore, we were surprised to see the rental cost included in the invoice. Also, you had originally agreed to provide a 50% discount on two rooms to accommodate our parents on the night of the reception. Instead, we have been charged the full price for the two rooms. We are also shocked to see a room service charge of $8 for a bottle of water that my mother-in-law requested.

Finally, the food served at our reception was NOT as good as the delicious food we tasted in February. The vegetarian dish in particular was very disappointing. You did explain to me that the vegetables would change based on seasonal availability. However, I expected the summer dish to be as good as, if not better than, the winter dish. Also, the wait staff fee is $200 higher than quoted. In light of the above issues, we look forward to receiving a revised invoice. Yours sincerely,

Diane Mancini

HILLSVILLE COUNTRY INN

Question 191 When was the wedding reception?

Question 192 Why is Diane Mancini unhappy?

Question 193 Which item in the invoice was supposed to be free?

Question 194 Why was Diane disappointed with the food?

Question 195 What does Diane want Simone Hobbes to do?

Question 196 Where did Mr.Hirano and colleagues originally want to go?

Question 197 Why is the Phillip Island Tour more expensive than the other tour?

Question 198 Why is Jackie Thompson offering a 10% discount on the Phillip Island Tour?

Queston 199 What does the cost per person NOT include?

Question 200 According to the brochure, what can’t you do at the Penguin Parede?

Question 153

What is the purpose of this memo?

Question 154

What has a negative impact on staff morale?

Question 155

The word “survey” is closest in meaning to:

Question 156

What is Adnan’s problem?

Question 157 What happens if Adnan doesn’t get 8 hours’ sleep?

Question 158 What is the tone of Adnan’s letter?

Question 159 According to the article, what is the purpose of Poetry Month?

Question 160 Who is conducting the poetry workshop?

Question 161 What do you have to do to meet Belinda Howe?

Question 162 The word “distinguished” is closest in meaning to:

Question 163 Why did GlobalEd acquire NorthEd?

Question 164

What is an expected outcome of the acquisition?

Question 165 Why did Jim Owens write his book?

Question 166

What is Jim’s first piece of advice?

Question 167 What does Jim think about mistakes?

Question 168 In which country were people most optimistic about their children’s future?

Question 169 In which country were people most pessimistic about their children’s future?

Question 170

Which country had the highest percentage of respondents who believe hard work is very important?

Question 171 What percentage of Chinese respondents supported the free markets?

Question 172 Which course is available on Wednesday afternoons?

Question 173 What happens if applicants drop out on the third day of class?

Question 174

Who is the audience for this poster?

Question 175

What should you do if you see the cat?

Question 176 Why is the purpose of Dean’s letter?

Question 177

Why was Dean upset?

Question 178 What will Dean try to do in future?

Question 179 What kind of company is hiring?

Question 180 Which of the following is NOT a requirement for the job?

Question 181 What is the purpose of Hassan’s email?

Question 182 What is NOT appropriate for Anwar’s presentation?

Question 185

What happens when your breathing becomes rapid and shallow?

Question 18

What can we infer about Anwar?

Question 184 To know something “by heart” means to:

Question 186

Who will most likely attend the seminar?

Question 187 What is the topic on Thursday afternoon?

Question 188 What is the purpose of Jill Needham’s email?

Question 189

Why can’t Jill Needham receive a refund?

Question 190 The word “substitute” is closest in meaning to:

Question 191

Where would you most likely read the article?

Question 192

Why does City Council want to rezone the Bank Street commercial district?

Question 193

Which word best describes the Bank Street business owners?

Question 194 Why did Gabriela Garcia write a letter?

Question 195 What is happening in November?

Question 196 What was the purpose of the survey?

Question 197 What will happen next Monday?

Question 198

Which of the following will employees NOT participate in?

Question 199

In which area did management get the lowest rating in the survey?

Question 200

What can you infer about the employees’ attitude towards management at this company?